Service requests
Service requests are recorded as a ticket in our ELKAR request management system.
All service requests must be raised to Alaloop Customer Services Center:
1. by email to csc@alaloop.com or support@alaloop.com
2. by calling us on +33 5 24 33 00 51
Tracking of your service requests is available at https://csc.alaloop.com
Service requests are sorted into five (5) ticket types:
- MACD – Move, Add, Change, Delete
This ticket type is for service request related to measurement perimeter modification (new site / new IP addressing scheme / ...)
- PCS – Portal Change Settings
This ticket type is for service request related to modification of measurement presentation (view / map / report / ...) or processing & handling of the measurement (notification contact / alert trigger / SLA threshold / ...)
- MP – Monitoring Problem
This ticket type is for service request related to measurement issue (appliance or agent-robot or target or application unavailable / ...)
- RFA – Request For Analysis
This ticket type is for service request related to performance analysis requests (performance tracking during deployment of an new application / advise on the available informations to diagnose a performance issue / ...)
- OR – Other Request : This ticket type is for any other services requests.
