Support

All our service offers are based on a common support framework.

Support activities include:

1. Advanced configuration: thresholds, maps, reporting & notifications

2. Portal operations management

3. Technical assistance and training on portals usage

All service requests are handled through our ELKAR request management system.

Customers have access to a web interface to track progress on their service requests. The type and number of service requests available are defined in the service contract of each customer.