Managed services
Standard service offer
It runs on the principle of "all inclusive":
- Activation and configuration of the portal at the end of the PARQ study
- Operation of the portal including software updates
- Tele-training and during updates (if necessary)
- Request Management: evolution of perimeter measurement / change settings of the portal (*)
- Technical assistance for using the portal
(*) Client requests are handled by service tickets.
An adequate number of tickets is included in the service contract for use and a "normal" evolution of portals and perimeter measurement.
The two levels of service
Portal operations management
Assistance to interpret results
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Dedicated CSM (Customer Support Manager)
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Assistance for measurement interpretation & analysis
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Monthly conference calls with generated reports commented
Alaloop Open tickets
In order to provide a flexible answer to specific unplanned service requests, the customer can subscribe an Alaloop Open tickets :
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subscription to a reserve of service tickets (ticket = 1/2 day) without a mandatory consumption ;
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qualification of the service requests into service tickets by the CSM and customer approval before engagement ;
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only used service tickets are billed.
Alaloop Open tickets are provided by 5, 10,20 or 50 tickets.
