Managed services

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Standard service offers

Alaloop has created adaptive service offers to the most common needs.

Portal operations management

• Portals operations management and measurement strategy update
• Technical assistance for portal utilisation & skill transfer

Assistance to interpret results

• Dedicated CSM (Customer Support Manager)
• Assistance for measurement interpretation & analysis
• Monthly conference calls with generated reports commented

"A la carte" service contrat  Alaloop Open

In order to provide a flexible answer to specific unplanned service requests, the customer can subscribe an Alaloop Open service contract composed of:

• a dedicateed CSM (Customer Support Manager) ;
• a subscription to a reserve of service tickets (ticket = 1/2 day) without a mandatory consumption ;
• services requests handled in priority ;
• qualification of the service requests into service tickets by the CSM and customer approval before engagement ;
• only used service tickets are billed.

Alaloop Open contracts are OPEN 5, 10 et 20 (respectively 10, 20 et 40 service tickets).